Job Board > Coordinator, Volunteer Programs - WinSport
This is a Permanent, Full-time position.
Category: Management |
What the role is all about:
At WinSport, our Volunteer Programs Team is an essential part of our operations and the guest experience. The Coordinator, Volunteer Programs ensures exceptional volunteer experiences through coordinating all aspects of the volunteer lifecycle, from program development to exit interview, ensuring a positive and impactful experience for volunteers and alignment with organizational goals.
We are seeking an enthusiastic, adaptable individual who thrives in a vibrant, fast-paced environment and who has experience coordinating multi-dimensional volunteer programs. You will be the driving element behind the growth of a thriving, inclusive Volunteer Program, and adept at building and strengthening relationships, facilitating learning opportunities and providing support to volunteers and WinSport partners.
What you will be doing:
Volunteer Engagement: Build and maintain relationships with volunteers, community partners, and WinSport departments. Facilitate training, coaching, and recognition activities to inspire and support.
Program Management: Develop strategies, policies, and procedures to enhance the volunteer experience. Manage scheduling, risk assessments, budget, and data integrity.
Recruitment & Onboarding: Design and execute outreach strategies, screen applicants, and lead onboarding processes to grow a diverse and dedicated volunteer team.
Guest Experience: Ensure volunteers contribute to exceptional guest experiences by modeling and reinforcing WinSport’s 4 Key Behaviours, delivering impactful interactions, and maintaining high service standards.
Youth Leadership & Coaching: Support the Youth Leadership Program and mentor volunteers by identifying strengths, fostering skill development, and guiding department supervisors.
Handle Multiple Tasks: Efficiently manage various priorities while ensuring quality service remains the focus
Prioritize Safety: Adhere to all WinSport safety policies, ensuring a safe environment for yourself, your teammates, and our guests.
Experience: Proven experience leading and managing volunteer programs, with knowledge of the Canadian Code for Volunteer Involvement. Bonus if you are Certified in Volunteer Administration (CVA) or looking to obtain your CVA.
Organizational Skills: Skilled in maintaining accurate records and managing data systems. Working in Better Impact is an asset. Proficient in prioritizing and managing multiple priorities in a fast-paced environment with exceptional attention to detail.
Leadership and Relationship Management: Ability to inspire and motivate others while fostering collaboration and strong relationships with diverse groups.
Communication: Demonstrated ability to deliver clear, persuasive, and confident written, verbal, and non-verbal communication. Comfort in engaging with diverse audiences and creating impactful presentations and resources.
Customer Focus: Fosters positive, proactive interactions and prioritizes guest needs. Elevates the guest experience by actively seeking feedback, listening and creating change when needed.
Problem Solving and Decision Making: Analyzes challenges to develop innovative solutions and makes sound decisions in high-pressure situations.
Creativity: Proven ability to contribute innovative ideas, see the bigger picture and has a strong appreciation for upholding the organization’s brand and values.
Assets: Experience working in a sport or recreational environment is an asset. Experience working with youth, including coaching for performance and/or mentoring is an asset.
For more details and to apply: https://recruiting.ultipro.ca/WIN5001WNSP/JobBoard/0ee2c49f-be5a-4fb6-9069-5c834c672fd0/OpportunityDetail?opportunityId=3d9939d9-9cbd-458d-9320-4803a6f5f842
Questions? Contact Michelle Mungar Lumley mmungarlumley@winsport.ca
Discover, Develop, and Excel with WinSport:
Working with WinSport means you will create one of the unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.
